Rockalevel Privacy Policy

Last updated: January 8, 2026

RockALevel (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rockalevel.com (the “Site”) or interact with us in any way.

By using our Site or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in three main ways:

1.1 Information you provide to us directly

When you contact us, request a quote, or work with us on a project, we may collect:

Contact details – name, email address, phone number, mailing address
Project information – property address, photos, plans, budget range, timelines, and any details you share about the work you want done
Business details – if you’re a commercial client, we may collect your company name, role/title, and related information
Communication content – emails, messages, phone notes, and feedback related to your project or our services

1.2 Information collected automatically (website & analytics)

When you visit our Site, we may automatically collect:

IP address and approximate location
Browser type and version
Device type and operating system
Pages viewed, time spent on pages, and click paths
Referring website or links

We typically collect this via cookies and similar technologies (see Section 4).

1.3 Information from third parties

We may receive information about you from:

Advertising platforms (e.g., Google, Meta) if you interact with our ads
Referral partners, designers, or other trades who connect us with you
Public sources (e.g., property records) to help us understand existing conditions or verify project details

2. How We Use Your Information

We use your information to:

Provide and deliver our services – respond to inquiries, schedule site visits, prepare estimates, sign contracts, and complete construction work
Communicate with you – send project updates, answer questions, and provide customer support
Improve our services and website – analyze how people use our Site so we can refine content, design, and user experience
Marketing & showcasing our work – with your consent where required, we may use project photos or testimonials on our website, social media, or marketing materials
Meet legal, regulatory, and security obligations – maintain records for tax and accounting, handle disputes, and protect against fraud or misuse

We only use your personal information for the purposes described in this Policy or as otherwise permitted or required by law.

3. How We Share Your Information

We do not sell your personal information.

We may share information in these limited situations:

Trusted service providers and subcontractors
With trades, designers, engineers, or vendors who are directly involved in your project, and with service providers who help us operate our business (e.g., email hosting, project management, accounting). These parties are given only the information they reasonably need and are expected to handle it responsibly.
Legal and safety requirements
When required by law, court order, or regulatory authorities, or if we believe disclosure is necessary to protect our rights, property, safety, or that of our clients or the public.
Business transfers
If RockALevel is involved in a merger, sale, or other business transaction, your information may be transferred as part of that process, subject to the same protections described here.

4. Cookies & Analytics

Our Site may use cookies and similar technologies to:

Remember your preferences (for example, if you’ve seen certain notifications)
Understand how visitors use our Site
Measure the performance of our content and ads

You can usually control cookies through your browser settings. If you disable cookies, some parts of the Site may not function as intended.

We may use third-party analytics and advertising tools (such as Google Analytics or Meta Pixel). These tools collect usage data and may set their own cookies. They provide us with aggregated insights; we do not use them to identify you personally.

5. How We Protect Your Information

We take reasonable physical, technical, and organizational measures to protect the personal information we hold from loss, misuse, and unauthorized access or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to use caution when sharing sensitive information online.

6. Data Retention

We keep your personal information only as long as reasonably necessary to:

Fulfill the purposes outlined in this Policy
Complete your project and any follow-up work
Meet legal, accounting, or reporting requirements

When information is no longer required, we may delete it or anonymize it.

7. Your Choices & Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request that we delete certain information, subject to legal obligations
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent (e.g., marketing use of photos or testimonials)

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

You can also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

8. Third-Party Links

Our Site may contain links to other websites or social media platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services and Site are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when it was most recently revised. Your continued use of the Site after any changes means you accept the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

RockALevel

1654 Wilson St W, Hamilton, ON L0R 1R0
Phone: 289-339-2239

289-680-1675
Email: info@rockalevel.com